Fixing non-functional internet can be a bit of a troubleshooting journey, but here’s a step-by-step guide to help you get back online:

  1. Check the Basics:
    • Ensure all cables are securely plugged in. Sometimes, a cable might have been accidentally disconnected.
    • If you’re using Wi-Fi, make sure your router is powered on and that the Wi-Fi indicator lights are on.
  2. Restart Your Devices:
    • Reboot your computer, smartphone, or any device that is having internet issues. Sometimes, a simple restart can resolve connectivity problems.
  3. Check the Router:
    • Ensure your router is connected to the modem and powered on.
    • Check if the router’s lights are displaying normally. Different routers have different indicator lights, but usually, there are lights indicating power, internet connection, and Wi-Fi status.
    • If the lights are not as they should be, try restarting the router. This can often resolve many connectivity issues.
  4. Test Connectivity:
    • Connect a device directly to the modem using an Ethernet cable. If this device has internet access, then the issue is likely with the router or Wi-Fi network.
    • If the direct connection doesn’t work, there might be an issue with your modem or internet service provider (ISP).
  5. Check for Service Outages:
    • Visit your ISP’s website or contact their customer service to check for any reported service outages in your area. Sometimes, internet problems are due to issues on their end.
  6. Reset the Router:
    • If restarting the router didn’t work, try resetting it to its factory settings. This usually involves pressing and holding the reset button on the router for a few seconds until the lights flash.
    • Keep in mind that resetting the router will erase any customized settings, so you may need to reconfigure it afterward.
  7. Update Router Firmware:
    • Check if there are any firmware updates available for your router. Outdated firmware can sometimes cause connectivity issues.
    • Log in to your router’s settings page using a web browser and look for an option to check for updates.
  8. Check Wi-Fi Settings:
    • If you’re having Wi-Fi issues, check the Wi-Fi settings on your devices.
    • Make sure you’re connected to the correct network and that you’re entering the correct password.
  9. Check Firewall and Security Software:
    • Sometimes, security software or firewalls can block internet access. Temporarily disable any security software you have installed and see if that resolves the issue.
  10. Contact Your ISP:
    • If you’ve tried everything and still can’t get online, it’s time to contact your ISP. They can run diagnostics on their end and help you troubleshoot further.
    • They may also need to send a technician to check your connection physically if the issue persists.

By following these steps, you should be able to identify and resolve most common internet connectivity issues.